Refund and Returns Policy

Refund Credit Policy

1. Refund Eligibility:

  • Users of the SVP Smart Parking Melaka app may request a refund of their credit balance if the following conditions are met:
    • The user’s account has a positive credit balance.
    • The user submits a valid refund request through the app’s withdrawal form.

2. Refund Process:

  • To request a refund, the user must navigate to the “Delete Account” section of the app and complete the provided withdrawal form.
  • Refund requests will be processed within 14 working days from the date of submission.
  • Refunds will be credited back to the original payment method used by the user during the initial purchase.

3. Refund Amount:

  • The refund amount will be equal to the remaining credit balance in the user’s account, minus any applicable fees or charges.

4. Non-Refundable Items:

  • Certain fees or charges, such as service fees, transaction fees, and penalties, are non-refundable and will not be included in the refund amount.

5. Refund Denial:

  • Refund requests may be denied if they do not meet the eligibility criteria or if the user’s account has been found to be in violation of the app’s terms of service.

6. Communication:

  • Users will be notified via email or within the app regarding the status of their refund request.

7. Contact Information:

  • If users have any questions or concerns regarding the refund process, they can contact our customer support team at :
    business address : 
    Syntax Valley Parking
    No. 20,
    Jalan Mutiara Melaka 3,
    Taman Mutiara Melaka 3,
    Hang Tuah Jaya
    Tel: 06-2300867

8. Changes to the Refund Policy:

  • SVP Smart Parking Melaka reserves the right to update and modify this refund credit policy at any time. Users will be informed of any changes through the app or via email.

Please ensure that you adapt this policy to the specific procedures and details relevant to your app. It’s also important to comply with any relevant legal and regulatory requirements in your area.

Always consider consulting with a legal professional or compliance expert to ensure your refund policy aligns with local and international regulations and best practices.